Frequently Asked Questions

If you're not completely pleased with your order, we will do what we can to make it better. Your satisfaction is our #1 focus..

Read our No Hassle Returns policy below, follow the instructions for returning the parts, and remember you can always contact us with any additional order or parts-related questions or issues.

All items available at CarPartKings.Com are returnable. Returnable items must be returned within 30 days of the original order shipment date and must be returned along with the original packaging in new, unused and unaltered condition. Car Part Kings will provide you with a prepaid return shipping label, ONLY if you receive an item that is broken or defective. To obtain the return shipping label, please contact us as you may be required to photograph and email us images of the parts you have received.

In order to initiate a return, please follow the steps listed in the “How to Make a Return” section below. Please note that your return eligibility is subject to an inspection by CarPartKings.com.

Restocking Fees

Unlike our competitors, Car Part Kings will NEVER charge you a restocking fee.

Return Shipping

Unless the return is due to manufacturer defect or Car Part Kings error, the customer is responsible for return shipping costs. We do not refund the original cost of shipping paid by the customer upon the initial purchase.

Refunds

Refunds will only be issued to your original payment method and are typically processed within 14 days of package receipt.

Please note: Once we apply your credit card refund, it may take approximately 3-5 business days for it to appear on your statement. Unfortunately, we cannot control or prevent this type of delay.

How to Make a Return

Unless the return is due to manufacturer defect or Car Part Kings error, the customer is responsible for return shipping costs. We do not refund the original cost of shipping paid by the customer upon the initial purchase.

Making returns is a snap! Have you read our No-Hassle Returns Policy above? Good! If your items are eligible for return, please contact us here to file an RMA:

On the outside of your package please clearly mark your Full Name & Order Number (without these items we cannot guarantee credit).

Please return the parts with a traceable carrier (FedEx, UPS, USPS or similar)

Have further questions? Feel free to contact us. We will do whatever we can to help!

You’ll notice while you shop on our site that some parts show a dollar value as the credit for the Core. The Core is your old part, the one you are replacing. Sometimes this old part can be re-made into a new part and manufacturers offer a credit to you for sending in your old part—much the same way you receive a credit for sending in your old cell phone after you get a new one. A credit will be issued to your original payment method for your new part purchase.

When you select a part to purchase, it will show you the value of the credit for the Core (if applicable). Please note that every part has a different Core price and not all parts have Cores.

IMPORTANT: You are responsible for paying the shipping fee to ship the Core to us. It is your obligation to determine whether the core value outweighs the shipping cost. You may not want to ship us your core if the shipping cost is higher than the core value.

How to send us your Core:

• Cores must be returned within 90 days of the date your order was placed.
• Your existing Core must be in a condition that is not smashed or broken, rusted solid, or otherwise unusable in order to be eligible for the Core credit.
• Shipping charges on Cores are your responsibility and non-refundable.

To ship the Core to us, please follow these steps:

1. All fluids must be drained from the Core.
2. Cores must be returned in the packaging that we used to ship the order to you.
3. On the outside of your package please clearly mark your Full Name & Order Number (Without these items we cannot guarantee credit).
4. Have further questions? Feel free to contact us. We will do whatever we can to help!

Once we receive your Core:

• You will receive an email the day your Core is processed.
• Please allow a minimum of two weeks to receive full credit on your Core. We receive a large quantity of core returns and we must verify each part is in acceptable condition before we can process your credit.
• All Core credits are applied in the same manner you paid for your order. Please note: Once we apply your credit card refund, it may take approximately 3-5 business days for it to appear on your statement. Unfortunately, we cannot control or prevent this type of delay.

Have further questions? Feel free to contact us at info@carpartkings.com. We are here to help!

CarPartKings.com sells the industry’s premier brands so you know the auto parts you purchase are of high quality. Our high standards allow us to offer you an industry leading ONE YEAR UNLIMITED MILEAGE WARRANTY. We will take back your part if your part has failed you*.

Please note:

• The warranty excludes normal wear and tear.
• No cash refunds.
• No reimbursement of labor costs, shipping costs, or other expenses.
• Once it is determined that you are eligible under our Warranty, we will send you a replacement part. If you require your part immediately, you may purchase a new part and we will credit the new part price once it is determined that you are eligible under our Warranty.

Depending on the item you purchased, you may be eligible for an extended warranty (e.g., steering rack 3 yrs). Please also refer to the manufacturer information that was included with your item for additional information.

To ship your part to us, please follow these steps:

• Please call or email us us to receive a valid RMA number
• On the outside of your shipping package please clearly mark your Full Name & RMA Number (without these items we cannot guarantee qualification under our Warrantee).

If your items are eligible for warranty, please contact us here to file an Warranty RMA:

Please return the parts with a traceable carrier (FedEx, UPS, USPS or similar)

Have further questions? Feel free to contact us. We will do whatever we can to help!

Get Free Shipping on all items over $99 - no hidden fees!

CarPartKings.Com has Free Shipping everyday on all of our products over $99; saving you money on the auto parts you need fast. Some restrictions do apply. Here are the details:

Shipping method will be selected by CarPartKings.com. Free shipping orders will be delivered via a standard ground shipping method selected by CarPartKings.com or our drop-ship manufacturers and/or fulfillment centers. Express shipping orders are not eligible for Free Shipping; however you have the option to upgrade your packages for a fee.

Not available on international, Alaska, Hawaii, Puerto Rico or APO/FPO orders. Only standard ground shipping orders to residential and commercial addresses in the continental US are eligible for Free Shipping.

CarPartKings reserves the right to end or change this Free Shipping offer at any time.

Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. To avoid surprises, please contact your local customs office before placing an order to ask what charges may apply. Please contact us and we will be happy to assist you in gathering information. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials. Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this delay.

In some cases, extra charges may apply. For example, in the case where an order is being shiped internationally and we don’t already have the part in stock, the part would first need to be shipped to us from the manufacturer before we can ship it to you.

Parts FAQs:

• What kind of parts do you sell?
• I’m having difficulty locating my part, what should I do?
• I already know my part number, is there a faster/easier way to find it?
• Where are you located and where do your parts ship from?
• Do you offer discounts for large orders?
• Do you have a mail order catalog?

Orders & Shipping FAQs:

• How do I place an order?
• What payment methods do you accept?
• Do you charge sales tax?
• How can I track my package?
• Can I change or cancel my order?
• I believe my order is incorrect, what should I do?
• My tracking information shows my package was delivered but I have not received it, what should I do?
• My part arrived damaged, what should I do?
• Do you offer exchanges or replacement parts?
• My part broke when I was installing it, can I return it?
• I want to return my item but I used some of the parts, is that okay?
• My part was delivered to me defective, do you cover damages?
• The wrong part was delivered to me, do you cover my damages?
• The wrong part was delivered to me and installed, do you cover my expenses if it damages my vehicle?
• Do all of my parts come in the same box?
• It shows that you are out of stock on a part; can you get it for me?

Account FAQs:

• What should I do if I forgot my password?
• How do I log into my account?
• What are the benefits of creating an account?
• Do I have to create an account to order from you?
• Is your website secure?

Parts FAQs:

What kind of parts do you sell?

We primarily sell aftermarket, OEM new and remanufactured replacement parts for passenger vehicles and light to heavy duty trucks. We sell air conditioning parts (like AC compressors, AC condensers & AC evaporators), air induction (like turbochargers & intercoolers) suspension parts (like struts & shocks), electrical parts (like alternators, starters, switches & relays), ignition parts (like spark plugs, distributors & coils), chassis parts (like ball joints, tie rod ends, springs), fuel & emission parts (like carburetors, fuel pumps, fuel injectors, oxygen sensors, EGR valves), little parts (like filters, wiper blades, & rear view mirror glass) and big parts (like radiators, engine blocks & complete rebuilt transmissions). We are always in the process of adding different types of parts to our ever-growing online store, such as bumpers, tail lights, performance parts, and body parts. Please check back periodically as we continue to add additional auto parts on a regular basis. Sign up for our newsletter to receive important news updates and discount offers!

I’m having difficulty locating my part, what should I do?

You can search for your part a number of different ways. The easiest method would be to call 1 (888) 501- 6588 or click contact us.

I already know my part number, is there a faster/easier way to find it?

Of course there is! Simply enter the part number in the search box in the upper right hand corner of the page.

Where are you located and where do you’re parts ship from?

Our office headquarters are located on Long Island in NY. Our parts ship from multiple warehouses across the country. Typically, your order is shipped from the warehouse located closest to you that has the part in stock.

Do you offer discounts for large orders?

Yes we do. The discounts vary depending on the parts and the amount you are looking to order. Please contact us to discuss in more detail.

Do you have a mail order catalog?

No, we do not have a print catalog. All of our available parts are listed in our online store, which is continually updated.

Orders & Shipping FAQs:

How do I place an order?

You can place an order by purchasing parts online using our secure website or by calling us at 1 (888) 501-6588.

What payment methods do you accept?

We accept most major credit cards such as Visa, Mastercard, Discover, and American Express. All credit cards must be issued by a bank in the United States. We do not accept international credit cards at this time. We can also accept PayPal and continue to add new forms of payment.

Do you charge sales tax?

We only charge sales taxes on orders shipped within California.

How can I track my package?

Your tracking number is available within 24 to 48 hours of placing your order with us. Sometimes it may take longer depending on the particular carrier. All tracking numbers are sent to the email address you provided when you placed the order. If you would like to call us to inquire about a specific order, please feel free to do so..

Can I change or cancel my order?

Unfortunately we do not accept changes or cancellations at this time. Some exceptions can be made, although we cannot guarantee your order can be changed or canceled. Please feel free to contact us with the details of your specific situation.

I believe my order is incorrect, what should I do?

Please contact us determine what the issue might be and we will do our best to resolve it.

My tracking information shows my package was delivered but I did not receive it, what should i do?

First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors’ to see if your package was accidentally delivered to their residences. If you still aren’t able to locate the package, you will have to call the shipping company and they should send the driver back to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

Please remember it is your responsibility to ensure someone is present to receive the package. If your package is left by the shipper without a signature, or was signed for fraudulently and then is lost, you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the shipper, but please be aware their decision is based solely on their information and findings.

My part arrived damaged, what should I do?

If you have received and accepted a package with damaged packaging, please call us so we may help you.

If the packaging looks fine but the parts are damaged, please contact us immediately. We will determine what the cause and if necessary issue a return tag so you can return the parts to us. Once the parts are received, processed and returned, we will send new parts to you.

If the packaging looks fine but the parts are damaged, please contact us immediately. We will determine what the cause and if necessary issue a return tag so you can return the parts to us. Once the parts are received, processed and returned, we will send new parts to you.

Do you offer exchanges or replacement parts?

All parts must be returned and reordered from us to complete an exchange

My part broke when I was installing it, can I return it?

Unfortunately we cannot accept returns on any part that has been damaged due to incorrect installation or neglect. Please read our Return policy.

I want to return my item but I used some of the parts, is that ok?

We do not accept returns on any orders that have missing parts or hardware. Please read our Return policy for more information about returns.

My part was delivered to me defective, do you cover damages?

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

The wrong part was delivered to me and was installed, do you cover my expenses if it damages my vehicle?

We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

Do all of my parts come in the same box?

Orders may ship from multiple warehouses so parts may arrive separately.

It shows that you are out of stock on a part; can you get it for me?

We encourage you to contact us to check on the availability of a part. You just never know: perhaps we can source the parts from an alternate manufacturer or distributor.

Account FAQs:

Is your website secure?

Yes! We use 128-bit SSL encryption for the online store and shopping cart, so your name and address as well as the credit card number you send us is protected. As an added layer of security, we do not store any of your credit card information on our servers.

Do I have to create an account to order from you?

No, you do not have to create an account. You may proceed as a guest. Accounts are an optional feature to help you keep track of your order history and make shopping for car parts even easier.

What are the benefits of creating an account?

- You can check on your order status, and view and search your order history.

- You can maintain a list of your cars so that you can avoid re-selecting your vehicle and just jump right in and find the parts you need, fast!

- You can store a list of your different addresses (billing and shipping) to simplify the checkout process.

- You will receive discount offers and monthly newsletters. Save money on future orders!

How do I log into my account?

Please click “Sign In” to log in or create account.

What’s my password, I forgot?

Please click “Sign In” and then enter your email address and click “Forgot Password”.